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Saks Fifth Avenue and the art of clienteling
Blending experiences and material goods, the luxury store has set up a program for select travel advisors to give clients...
River lines will mark D-Day anniversary with special cruises
River cruise lines are gearing up to commemorate a major anniversary in World War II history next year with new itineraries in...
The fun-ship line is getting serious with travel agents
The line has expressed its gratitude for advisors by throwing them festival-like parties called Agentpalooza. This year, it is...
This could be the next big destination in Jamaica
St. Thomas, a sleepy parish east of Kingston, could rise to prominence with a new highway project and hotel development in the...
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Legal Briefs
Diving deeper into AA's addendum
Let's dig into American Airlines' addendum and what it means for travel agents.
Beware potentially unprofitable agency sale
If you're selling an agency with a profit earnout, be sure to protect yourself.
Nasty surprises in AA's addendum
The document contains a bunch of surprises -- all bad -- for all agencies that issue airline tickets. Corporate agencies, or...
An IC stole from clients. Now what?
Legally, you are not liable for the acts or omissions of your independent contractors. Nevertheless, here are four steps that...
This is why cash is not always king
Here are some steps you must take if a client pays with a large amount of cash.
How a host travel agency can avoid franchiser regulations
If you’re a host, take these steps to avoid crossing over into franchise territory.
Take these steps to avoid air-ticketing fraud
In my experience, all ticketing frauds have several things in common, but there are steps you can take to make sure it doesn't...
Two things a new agency can do without
In my opinion, I wouldn't bother with an ARC appointment and would not sign a GDS contract. The burdens and risks involved are...
What does NDC mean for full-content fees?
If less than all of a carrier's fares are available in the GDS, you are certainly not getting full content. Whether that...
Can you safeguard your client's deposit?
While it may be unfair and unethical, it is not illegal for travel suppliers to take client deposits and use them to meet...
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Visit Florida CEO Dana Young on why tourists won't give up on the Sunshine State
Air New Zealand is weighing passengers before flights
European river lines court North Americans
Silversea to sail 140-day world cruise in 2026
Notre Dame’s roof is being rebuilt using medieval techniques
Lionel Richie headlining 'Dancing on the Sand' music event at Atlantis
Upgrades for some of cruising's megaships at Texas' Galveston port
Notre Dame’s roof is being rebuilt using medieval techniques
Royal Caribbean unveils Icon of the Seas restaurants
Secrets resort to open in Costa Mujeres
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